It was impossible to open the Yellow Pages and find the service I needed, then I found Diane! Without Diane's breadth of knowledge and understanding of all the things I was facing, I would never have been in the position to buy my flat. Since then I have gone to Diane over the years for a chat, some advice or just confirmation I am making the right decision at the right time. Everyone should have a Diane at hand! I am retired and find comfort and great re-assurance from Diane's advice, and whenever I need her to, Diane advocates for me. She changed my life"